About CIA Insurance

CIA Insurance was established in the mid-1990’s as an independent intermediary specialising in niche areas of the general insurance market.

With head office premises in the Midlands, CIA Insurance currently services motorbikelet property insurancecommercial insurancecar insurancehousehold insuranceholiday travel insurance and business van insurance clients throughout the UK, and is now considered one of the top Motorcycle Insurance brokers in the UK.

Our team of knowledgeable and dedicated staff offer unrivalled levels of customer care; always striving to find the most suitable quality product for our customers at very competitive rates.

CIA Insurance’s website allows customers to buy online, although we believe in talking to our customers to determine their needs, as often we have special rates that are not always available online.

We are proud to be associated with many of the UK’s leading Insurance Companies, who give us the flexibility to underwrite policies at rates exclusive to CIA Insurance, and unavailable to other Companies.

The Financial Services Authority

CIA Insurance Services is an independent insurance intermediary, authorised and regulated by the Financial Services Authority (FSA).

The FSA is an independent body that regulates the financial services industry in the UK.

Our FSA firm’s reference number is 309407.

For further information, or to check our status, please visit the FSA website or by telephone on 0845 606 1234.

What to do if you have a complaint

Our aim is to treat our customers fairly. If however, you are not entirely satisfied, please write to the Customer Services Manager, CIA Insurance Services, Inwoods House, Ashlawn Road, Rugby CV22 5QF.

If we cannot resolve your complaint to your complete satisfaction, you may refer it to the Financial Ombudsman Service (FOS).

Your right to compensation

CIA Insurance Services is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of insurance cover and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim. Further information about compensation scheme arrangements can be obtained from the FSCS.

Payment for our services

CIA Insurance is normally paid a commission by the Insurer for arranging the policy. You will be charged a fee for our services when your policy commences, at renewal, when mid-term adjustments are made, including the replacement of lost certificates and if you cancel the policy before the end of the term of the policy.

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